Frequently Asked Questions

General

Please check your username and password are correct, and make sure your device is online. If issues are not resolved please contact: 

Please ensure you include your Company Name, Username and the email address of the user in question.

On the Application Hub login page, click on “Click here if you forgot your password” to have your password reset. For the reset password link to work, please enter your username and click submit.

Please check your spam filter or junk folder. 

If the issues persist please contact support.

Please ensure you include your Company Name, Username and the email address of the user in question.

The codes from the authenticator are time based and will expire after a couple of seconds. 

If you are an Android user, the clock on your phone and application itself can get desynchronized over time. Make sure the clock on your phone is correct, and run the “Time correction for codes” adjustment from the settings menu in your google authenticator app.

If you are an iOS user or issue ongoing, please contact support@uniquehelpdesk.com.

Your new phone needs to be registered with the Unique X application security module for the authenticator codes to work.

To do this, contact support@uniquehelpdesk.com who can help you temporarily disable 2-step verification on your account and explain how to register your new phone.

MovieTransit / BaseKey

If your play date is under 48hrs away please call our technical support line, here, alternatively please contact support@movietransit.com.

If your playbackdate is under 48hrs away please call our technical support line, here, alternatively please contact support@movietransit.com.

Your first contact for missing KDM should always be your Distributor. If the Distributor confirms a key has been sent, but you haven’t received one, please contact support@movietransit.com.

Make sure the feature version you have in the playlist matches with the version you have received a KDM for. Please also check the validity range of the key, as it might not open until a certain date.

Contact support@uniquehelpdesk.com if you need any further assistance in identifying why a KDM isn’t unlocking your show.

AdvertisingAccord

If you have not received advertising by Thursday midday please contact support@uniquehelpdesk.com.

To identify where the problem lies, please contact your advertising provider. If the issue persist please contact support@uniquehelpdesk.com.

If nothing for the current week has arrived, it is usually a case of either network issues or a late distribution from the supplier’s side. To identify where the problem lies, please contact you advertising provider or support@advertisingaccord.com.

RosettaBridge TMS

Upgrade can be applied by your Integrator / Reseller in the first instance.

Please contact either your Account Manager or support@uniquehelpdesk.com.

Initial advice is to refresh the page and try a different browser (Chrome is recommended).

If the issue persists, go to browser settings and clear caché/history, and restart the user session.

If issue still not resolved please contact support@uniquehelpdesk.com.

Please check CAPS lock if off, and the correct password was entered.

If issue still not resolved, please contact your site RosettaBridge Administrator to reset password or contact support@uniquehelpdesk.com.

RosettaNet

Initial advice is to refresh the page and try a different browser (Chrome is recommended).

If the issue persists, go to browser settings and clear caché/history, and restart the user session.

If issue still not resolved please contact support@uniquehelpdesk.com.

BaseKey

     

Powering Global Cinema

art-stripes-footer Created with Sketch.
1st Floor Office,
Block B,
Hyde Square,
654 South Circular Rd,
Dublin D08W9FD,
Ireland.
Parkway 2,
Parkway Business Centre,
Princess Road,
Manchester, M14 7LU,
United Kingdom.
C. Sundts gate 1,
5004 Bergen,
Norway.
Lvovo g. 25,
"3 Burės" Verslo Centras,
Vilnius,
Lithuania.
Copyright Unique X Ltd © 2020

Frequently Asked Questions

General

Please check your username and password are correct, and make sure your device is online. If issues are not resolved please contact:  Please ensure you include your Company Name, Username and the email address of the user in question.
On the Application Hub login page, click on “Click here if you forgot your password” to have your password reset. For the reset password link to work, please enter your username and click submit.
Please check your spam filter or junk folder .  If the issues persist please contact support. Please ensure you include your Company Name, Username and the email address of the user in question.
The codes from the authenticator are time based and will expire after a couple of seconds.  If you are an Android user, the clock on your phone and application itself can get desynchronized over time. Make sure the clock on your phone is correct, and run the “Time correction for codes” adjustment from the settings menu in your google authenticator app. If you are an iOS user or issue ongoing, please contact support@uniquehelpdesk.com.
Your new phone needs to be registered with the Unique X application security module for the authenticator codes to work. To do this, contact support@uniquehelpdesk.com who can help you temporarily disable 2-step verification on your account and explain how to register your new phone.

MovieTransit / BaseKey

If your play date is under 48hrs away please call our technical support line, here, alternatively please contact support@movietransit.com.
If your playbackdate is under 48hrs away please call our technical support line, here, alternatively please contact support@movietransit.com.
Your first contact for missing KDM should always be your Distributor. If the Distributor confirms a key has been sent, but you haven’t received one, please contact support@movietransit.com.
Make sure the feature version you have in the playlist matches with the version you have received a KDM for. Please also check the validity range of the key, as it might not open until a certain date. Contact support@uniquehelpdesk.com if you need any further assistance in identifying why a KDM isn’t unlocking your show.

AdvertisingAccord

If you have not received advertising by Thursday midday please contact support@uniquehelpdesk.com.
To identify where the problem lies, please contact your advertising provider. If the issue persist please contact support@uniquehelpdesk.com.
If nothing for the current week has arrived, it is usually a case of either network issues or a late distribution from the supplier’s side. To identify where the problem lies, please contact you advertising provider or support@advertisingaccord.com.

RosettaBridge TMS

Upgrade can be applied by your Integrator / Reseller in the first instance. Please contact either your Account Manager or support@uniquehelpdesk.com.
Initial advice is to refresh the page and try a different browser (Chrome is recommended). If the issue persists, go to browser settings and clear caché/history, and restart the user session. If issue still not resolved please contact support@uniquehelpdesk.com.
Please check CAPS lock if off, and the correct password was entered. If issue still not resolved, please contact your site RosettaBridge Administrator to reset password or contact support@uniquehelpdesk.com.

RosettaNet

Initial advice is to refresh the page and try a different browser (Chrome is recommended). If the issue persists, go to browser settings and clear caché/history, and restart the user session. If issue still not resolved please contact support@uniquehelpdesk.com.

BaseKey

     

Powering Global Cinema

ident-footer Created with Sketch.
1st Floor Office,
Block B,
Hyde Square,
654 South Circular Rd,
Dublin D08W9FD,
Ireland.
Parkway 2,
Parkway Business Centre,
Princess Road,
Manchester,
M14 7LU,
United Kingdom.
C. Sundts gate 1,
5004 Bergen,
Norway.
Lvovo g. 25,
"3 Burės" Verslo Centras,
Vilnius,
Lithuania.
UniqueX
Copyright Unique X Ltd © 2020